Email Etiquette Certification
How
would you abbreviate 'Be Seeing You' in email jargon?
a.
BSU
b.
BCNU
c.
BCINU
d.
BCINYU
e.
BSNU
When
sending an e-mail, why is it a
good idea to try and use the cc: field sparingly?
a.
The cc: can be confusing since the recipients might not know who is
supposed to act on the message.
b.
Unless the recipient in the cc: field knows why they are receiving a
copy of the message, he or she may not act on the message, but assume
it is really only for the main recipient.
c.
It can sometimes devalue the main message depending on the context,
as it could be seen to depersonalize the main message.
d.
All of the above
What
does 'scrolling the chat screen' in an internet chat room mean, and
is it good or bad netiquette?
a.
Looking further down the screen (good netiquette).
b.
Scrolling down to follow the conversation as it develops (bad
netiquette).
c.
Posting multiple, often single letter postings so the chat screen
scrolls very fast for all users (bad netiquette).
d.
Flicking between multiple chat screen on multiple sites (neither good
nor bad netiquette).
e.
None of the above
What
is the purpose of icon-emotions or so-called 'emoticons' in email
communication?
a.
They contain important information such as credit card number.
b.
They indicate that the email is urgent.
c.
They are meant for fun and entertainment value.
d.
They act as a signature which is added at the end of each sent mail.
What
does 'HTH' mean in an email or on a message board?
a.
Happy today happy
b.
Hope this helps
c.
Help the human
d.
Happy to help
e.
b and d
Which
of the following is the best description of an 'internet troll'?
a.
Someone who goes trolling on the internet, moving from place to place
without settling anywhere in a chat room or on a board.
b.
A funny emoticon made to look like a troll.
c.
Another name for a spammer.
d.
Someone who participates in a message board or chat with the
intention to disrupt it in some way.
Which
of the following is the best advice when writing a business e-mail?
a.
To use varied italics, colors and special fonts because people like
to see them.
b.
To keep the information relatively short, precise and always polite,
with simple questions relating to what you expect to happen.
c.
To make detailed demands in long paragraphs, with the implication of
wrongdoing on the part of the receiver.
d.
To panic, but then recover, and decide to send the message by regular
mail, as this is definitely more secure.
Which
of the following is a good statement about time delays between e-mail
exchanges?
a.
Try to reply within a 24-48 hour window, but allow at least the same
amount of time before sending a follow-on e-mail, if not longer.
b.
Always reply within 24 hours, and expect the same from someone else.
c.
Wait 36 hours before replying to any e-mail, but send a follow-on
e-mail within 24 hours if you don't hear anything.
d.
Always allow a month for a reply, and return your own received
e-mails within three weeks.
When
writing an email, it is generally a good idea for your paragraphs to
be _________.
a.
long
b.
short
c.
in a huge font making them easier to read
d.
always indented
e.
None of the above
Which
of the following are good tips for creating an impressive webpage?
a.
Make the content informative and entertaining, but easy to read
b.
Imitate other appealing sites in terms of their visual and textual
content, but do not plagiarize.
c.
Test all the links to make sure they work and connect to their
intended new page.
d.
Edit, edit, edit to ensure there are no mistakes in the content, as
factual, grammar, typographical and spelling errors look
unprofessional.
e.
All of the above
What
does the phrase 'lurk before you leap' commonly mean on internet
sites?
a.
That you should set up a virtual online presence and scare people
when they log-in.
b.
That you should familiarize yourself with a website's contents —
its purpose, its FAQ, its community — before making a contribution.
c.
a and b
d.
That you should contribute quickly before anyone discovers that you
are an unwelcome presence, or only tenously connected to the site and
its online community.
Which
of the following are important differences between face-to-face
meetings and online information?
a.
You are virtually invisible online, so you can get away with a lot
more.
b.
Your face cannot be seen, so it is harder to convey your thoughts and
easier to be misunderstood online.
c.
Written communication should always be more polished and formal than
real life spoken communication.
d.
While cursing is okay in real life, it is strictly prohibited online.
If
you are chatting with someone via the instant messenger and text
'BRB', what have you said?
a.
Been Ready Buddy
b.
Been Really Busy
c.
Being Really Busy
d.
Be Right Back
Which
of the following is the best technique for sending a large e-mail
attachment?
a.
Just attach it and send it.
b.
Email the other party directly first and make sure their connection
can handle a large download.
c.
Try and break it up into several smaller downloads, or 'zip' the file
if possible.
d.
Send part of it, and wait to see if they request the remaining part.
e.
b and c
What
does 'spamming' mean, and is it good or bad netiquette?
a.
Sending online presents or 'spam' to your co-workers and friends
(good netiquette).
b.
Sending unsolicited e-mails or communications to people online (bad
netiquette).
c.
Both a and b, depending on the context.
d.
Same as 'flaming' (good netiquette).
e.
Same as 'e-mail jousting' (bad netiquette).
What
is a business 'welcome page' and how can it be useful?
a.
It's not: welcome pages are always distracting and take too long to
load.
b.
It can give an impression of professionalism, as well as introduce
the company brand, logo and overall interests.
c.
It's the same as the home page.
d.
It's the same as the goodbye page.
e.
None of the above
Which
of the following could be considered as not being 'virtual events,'
so you may wish to respond using a more direct reply or regular mail?
a.
Weddings, funerals, engagements, birthdays.
b.
After hours get-togethers.
c.
Casual meetings related to school or work.
d.
A local prize draw.
e.
A coffee morning at a nearby school.
What
is a very useful last thing to do before sending out any e-mail?
a.
Read the e-mail through for spelling and grammatical errors, to
simplify the message if possible, and to check the recipient's e-mail
address.
b.
Nothing, the quicker you send it, the quicker they will receive it.
c.
Copy the e-mail at least twice into a word document, as a double
precaution.
d.
Check the time, so you can remember when you sent it, in case they
call.
e.
All of the above
How
often is it sensible to use 'reply all' when replying to an e-mail?
a.
As often as possible, the more people know the information the
better.
b.
Always, as e-mails should have at least two recipients at all times.
c.
Only if the information is really relevant to everyone on the list,
otherwise keep 'reply all' to a minimum.
d.
You should 'reply all' about twice as often as you simply 'reply'.
e.
None of the above
On
a social networking site, which of the following is important to
consider — in a personal way - when uploading photographs?
a.
How many images you can upload as fast as possible.
b.
Consider the feelings and reputation of the person whose image you
are uploading, especially if the image is compromising in some way.
c.
Whether it is clear that you are the one uploading the images or not.
d.
None of the above
Which
of the following is not a good
practice for reacting to virus hoaxes and chain letters?
a.
Forwarding them to your friends, as often advised by the e-mail hoax
itself.
b.
Discarding or deleting them immediately.
c.
Considering them, and allowing them to send to your entire contacts
list, for other people to decide about their authenticity.
d.
Printing them out and sending hard copies to a local internet
watchdog or awareness group.
Why
should you not type in all caps when writing an email?
a.
Because it can be difficult to read.
b.
Because it takes up more room and makes the email longer.
c.
Because it is considered 'yelling'.
d.
Because it is tough on your keyboard.
e.
a and c
What
is the better solution than using bold or italic to emphasize meaning
when e-mailing or posting online?
a.
Use capitals
b.
Use color
c.
Use carefully chosen words and phrases, so that the meaning is clear
and not ambiguous and unlikely to cause misunderstandings.
d.
Draw a picture and insert it around the text.
e.
None of the above
What
do the abbreviations 'FWIW' and 'FYI' stand for?
a.
For What It's Worth, For Your Information
b.
For Why It's War, For Your Info
c.
For Whom It Worries, Forget Your Instructor
d.
Future Wear Inside Walls, Fool Your Insides
e.
For Whom It Worries, Fax Your Information
What
does it mean when you type an e-mail in all capitals?
a.
The e-mail is important
b.
The e-mail is an emergency
c.
The e-mail is classified information
d.
The effect is that you are shouting
e.
b and c
Which
of the following is the best response to sending a message that you
didn't intend to send, or sent to the wrong recipient?
a.
Make a request for the e-mail to be recalled or sent back to you.
b.
Race over to the recipient's computer, especially if he or she lives
or works locally, and delete the message manually.
c.
Send a follow-up message explaining that the previous message was a
mistake, with a brief apology and explaining that the message can be
ignored.
d.
Jump up and down in frustration and tear your hair.
e.
All of the above
What
should you do if you do not want to type your name at the end of
every email you send?
a.
Only sign emails which you send to business associates.
b.
Do not sign at all as people know who the email is from, courtesy
your return email address.
c.
Include the 'from' information in the subject line so you can save
the time of 'signing' the email.
d.
Create a signature that will get automatically attached to every
email you send.
What
does it mean to 'respect somebody else's bandwidth'?
a.
To measure the width of the desktop PC in comparison to a laptop of
the same brand.
b.
To open doors for them to fit through, a reference specifically to
the real rather than the virtual world.
c.
To be conscious of how much storage space you are controlling in any
given communication, since everyone only has limited space.
d.
To allow them two communications for every single communication of
your own.
e.
None of the above
Which
of the following best reflects a so-called 'Golden Rule' of
etiquette?
a.
Spam your friends.
b.
Remember the human (remember that a real person is receiving the
message).
c.
Sometimes act friendly in chat and emails.
d.
Only flame your friends by accident.
e.
All of the above
Which
of the following is the best explanation of 'netiquette'?
a.
Electronic netball practice.
b.
An abbreviation for 'internet etiquette' or even 'ethics on the net,'
the correct way to interact in an online setting.
c.
Networking expertise, especially when off-line.
d.
Online chatrooms for sophisticated Mac and PC users.
What
is the best way to treat 'spam' or unsolicited e-mails?
a.
Do not reply to them.
b.
Delete them.
c.
Transfer them to your spam folder.
d.
Ignore them (if you notice them, as they are usually transfered to
your spam folder automatically).
e.
All of the above
What
is the correct way to address someone online, if you are unsure of
how he or she would like to be addressed?
a.
Use their first name, it is always the friendliest option.
b.
Use their last name, such as Mr. Jones or Ms. Jones.
c.
Use their full name, with their first name in parentheses afterwards.
d.
Use Dear X to demonstrate your uncertainty, and they will probably
correct you.
What
are vCards and why are they sometimes distracting or difficult for
the recipient?
a.
vCards are online invitation cards, but the recipient often does not
want to attend the event.
b.
vCards are e-mail that copy in other members of your contacts list
automatically, which is often not desirable.
c.
vCards are electronic business cards, but they often take the form of
an e-mail attachment, therefore making every e-mail look like it has
an attachment.
d.
vCards are online stationery cards used for a variety of events, and
therefore business and recreational events can get confused.
e.
None of the above
What
is the most important aspect of writing content for a blog, either as
a main posting or as a comment on someone else's blog?
a.
Always make your posts accurate and truthful (as well as
entertaining) especially if they reflect on your reputation as
someone with an online presence.
b.
Make it long and detailed, and occasionally bend the truth a little
for the sake of impact, even if you are discovered.
c.
Make the blog colorful, or make your posting in bold, italic or in
capitals, for emphasis.
d.
All of the above
A
common online symbol, what is the correct 'emoticon' for a regular
'smiley face' from the list below?
a.
;-)
b.
:-)
c.
:))
d.
(-- :
e.
(-:
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