oDesk Call Center Skills Test 2013
Q.1: Which of the following
is important when handling a business client with whom you might have
a long-term relationship?
a. Make sure all the
client’s needs are satisfied, i.e. ensure that you follow up on
their concerns and actually get back to them.
b. See that their
first concern is met, and then let the call end.
c. Ask if you can
call them back if you are busy.
d. Compliment them on their...
